Customer Service Representative
4 weeks ago
About the Role
The LEGO Group is seeking a Customer Service Representative to join our Enfield, CT contact center. As a key member of our team, you will be responsible for providing exceptional customer service to our customers across North America.
Key Responsibilities
- Engage with customers through verbal and written communication in English and Spanish.
- Utilize technology, including Salesforce and digital knowledge bases, to resolve customer inquiries.
- Represent the LEGO Group brand through our unique tone of voice.
- Prioritize and multitask to meet customer expectations.
- Meet performance expectations with post-contact survey results and daily productivity.
Requirements
- Experience in giving premium customer service and/or inbound sales, preferably in a retail environment.
- Confidence to make judgments about what is right for the customer.
- Attention to detail and ability to multitask and prioritize.
What We Offer
- A 6-week training program to set you up for success.
- Consistent performance support from your Team Leader.
- An opportunity to shop with our generous employee discount.
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