Customer Service Representative

4 weeks ago


Enfield Town, Greater London, United Kingdom The LEGO Group Full time

About the Role

The LEGO Group is seeking a Customer Service Representative to join our Enfield, CT contact center. As a key member of our team, you will be responsible for providing exceptional customer service to our customers across North America.

Key Responsibilities

  • Engage with customers through verbal and written communication in English and Spanish.
  • Utilize technology, including Salesforce and digital knowledge bases, to resolve customer inquiries.
  • Represent the LEGO Group brand through our unique tone of voice.
  • Prioritize and multitask to meet customer expectations.
  • Meet performance expectations with post-contact survey results and daily productivity.

Requirements

  • Experience in giving premium customer service and/or inbound sales, preferably in a retail environment.
  • Confidence to make judgments about what is right for the customer.
  • Attention to detail and ability to multitask and prioritize.

What We Offer

  • A 6-week training program to set you up for success.
  • Consistent performance support from your Team Leader.
  • An opportunity to shop with our generous employee discount.


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