Housing Income Maximisation and Administrative Services Manager

2 weeks ago


London, Greater London, United Kingdom LB RICHMOND UPON THAMES & LB WANDSWORTH Full time
About the Role

We are seeking a highly skilled and experienced Housing Income Maximisation and Administrative Services Manager to join our team. As a key member of our housing services division, you will be responsible for leading a team of managers who deliver administrative services and maximise income through effective debt advice and collection.

Key Responsibilities
  • Income maximisation and delivering excellent administrative services – Collection of all temporary accommodation charges and ensuring prompt payment of invoices.
  • Working with our homeless households – ensuring that our applicants receive high-quality debt management and benefit advice. Holding public events for homeless clients to give advice and to reduce temporary accommodation use.
  • Supporting housing services division – Providing logistical and administrative support for around 175 officers across different teams.
  • Staff Management: leading 3 deputy managers, set annual objectives, conduct regular supervisions and team meetings, and ensure the continuing development of staff to deliver excellent customer services
  • Networking, Liaison, and Resource-building: liaising with external and internal agencies, to prevent homelessness and ensure income maximisation
  • Budget management – effective management of budgets, administering financial administration of incentives scheme in accordance with processes and audit guidelines.
Essential Qualifications, Skills, and Experience
  • Proven experience in managing a similar service.
  • Strong leadership and team management skills.
  • Understanding of financial functions and duties of a housing department
  • Excellent understanding of welfare benefits and debt management within a homeless environment.
  • Able to provide and analyse statistical information regarding debt and arrears
  • Great problem-solving and analytical skills
  • Ability to work collaboratively with voluntary agencies and teams to ensure maximum collection.
  • Commitment to providing high-quality, person-centred advice to homeless households


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