Housing Income Maximisation and Administrative Services Manager

4 days ago


London, Greater London, United Kingdom LB RICHMOND UPON THAMES & LB WANDSWORTH Full time
About the Role

We are seeking a dynamic and innovative Manager to lead our administrative services and maximise income through effective debt advice and collection.

As the Housing Income Maximisation and Administrative Services Manager, you will be responsible for leading a team of managers who deliver administrative services and maximise income through effective debt advice and collection.

Key Responsibilities:

  • Working with homeless households: Ensuring that our applicants receive high-quality debt management and benefit advice.
  • Supporting housing services division:
    • Staff Management: Leading a team of deputy managers, setting annual objectives, conducting regular supervisions and team meetings, and ensuring the continuing development of staff to deliver excellent customer services.
    • Networking, Liaison, and Resource-building: Liaising with external and internal agencies to prevent homelessness and ensure income maximisation.
    • Budget management: Effective management of budgets, administering financial administration of incentives scheme in accordance with processes and audit guidelines.
  • Strong leadership and team management skills.
  • Understanding of financial functions and duties of a housing department.
  • Excellent understanding of welfare benefits and debt management within a homeless environment.
  • Ability to work collaboratively with voluntary agencies and teams to ensure maximum collection.
  • Commitment to providing high-quality, person-centred advice to homeless households.

We offer a wide range of benefits designed to attract, develop and reward our employees, including 40 days annual leave, flexible working, and a generous pension plan.

We are committed to making our recruitment practices as inclusive as possible for everyone and are proud to be a Disability Confident employer.



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