Income Maximisation Specialist
5 days ago
Job Summary: We are seeking a highly skilled and experienced professional to join our Income Maximisation team as an Income Maximisation Specialist. The successful candidate will be responsible for managing rent accounts, assessing and assisting tenants to maximise their income, and providing financial advice to ensure successful tenancy sustainment.
Key Responsibilities:
- Case Management: Manage a patch of rent accounts to proactively maximise income collection on current and former tenant accounts, adhering to the Council's procedure to ensure maximum collection.
- Financial Support: Provide financial advice to tenants to ensure they can afford their charges and not become homeless from the accommodation. Identify and refer to external agencies to provide additional support and assistance as required.
- Customer Service: Assist tenants to improve their financial situation by regularly arranging and participating in welfare benefits take-up campaigns or surgeries as required.
Essential Qualifications, Skills, and Experience:
- Demonstrate an understanding of all welfare-based benefits in the context of this role and be able to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- The ability to use public transport to visit clients at their placement.
- Maths and English GCSE grade C and above or equivalent.
About Us:
Company Overview: London Borough of Richmond upon Thames and London Borough of Wandsworth is a leading local authority committed to providing excellent public services to its residents. We are proud to offer a supportive and inclusive work environment that values diversity and promotes career development.
Why Join Us: As an Income Maximisation Specialist, you will have the opportunity to make a positive impact on the lives of our tenants, working collaboratively with a dedicated team to ensure successful tenancy sustainment. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.
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