Service Transition Expert
1 week ago
As a Service Transition Manager, you will be responsible for leading the transition of new services to operations, working closely with various stakeholders to ensure a seamless handover. This involves developing processes, SLAs, and KPIs to measure performance and implementing ITIL best practices.
Job DescriptionThe ideal candidate will have a methodical approach to work, excellent planning and prioritisation skills, and strong analytical abilities. Proven experience in managing and delivering successful transition or transformation projects is essential.
- Develop end-to-end support structures for new services, including Processes, SLAs, and KPIs
- Ensure effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material
- Provide and maintain fully documented services aligned with ITIL best practices and ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off
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Service Transition Operations Specialist
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