Senior Service Coordination Specialist

1 month ago


Telford, Telford and Wrekin, United Kingdom British Transformer Components Ltd. Full time
About British Transformer Components Ltd.

British Transformer Components Ltd. is a renowned company based in Telford, UK, specialising in the development and supply of innovative transformer solutions. Our team is dedicated to delivering exceptional products and services that meet the evolving needs of our customers.

Job Title: Senior Service Coordination Specialist

Salary: £45,000 - £55,000 per annum (dependent on experience)

We are seeking an experienced Senior Service Coordination Specialist to join our Sales department. As a key member of our team, you will be responsible for providing expert technical support to end customers and operators regarding our MR product range. Your primary objective will be to ensure seamless service delivery, resolving customer queries and requests in a timely and professional manner.

Key Responsibilities:
  • Technical Inquiries and Support: Provide specialised technical support to end customers and operators, addressing all inquiries related to our MR product range. Collaborate with internal teams, including OPP and specialized departments, as required.
  • Customer Requests Evaluation: Discuss and evaluate customer requests for technical feasibility and proposed solutions, ensuring alignment with company policies and procedures.
  • Service Job Planning: Prepare weekly service job plans, coordinating resources and scheduling to ensure efficient service delivery.
  • Safety and Compliance: Analyse safety issues related to after-sales service, preparing necessary documentation and certification.
Requirements:
  • Education: Completed engineering degree with relevant work experience.
  • Industry Experience: 3 years of experience in Energy Technology, with a strong understanding of power transformers.
  • Computer Skills: Proficient in Microsoft Office applications (Excel, Outlook, Word), with SAP knowledge considered a plus.
  • Language Skills: Fluency in English (business level) with additional languages being a bonus.
What We Offer:
  • A competitive salary package (£45,000 - £55,000 per annum, dependent on experience).
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a leading company in the transformer industry.


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