Senior Customer Insights Lead

2 weeks ago


London, Greater London, United Kingdom Harnham Full time

Harnham is partnering with a prominent financial institution to find a Customer Insights Manager. The ideal candidate will spearhead the development of a customer insights function within the company, focusing on transforming customer experience measurement into a data-driven science.

The Customer Insights Manager will be responsible for conducting research that provides valuable insights and analysis to the broader business, driving customer journey optimization. Key tasks include analyzing quantitative and qualitative data from Speech Analytics and VoC, defining customer value principles to enhance customer experiences, and utilizing data storytelling skills to communicate findings effectively. Additionally, the successful candidate will lead customer-focused projects such as VoC initiatives and develop mixed-methods research expertise.



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