Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time
About the Role

We are seeking a confident and resilient Customer Service Representative to join our team as an Outbound Direct Debit Advisor. In this role, you will be responsible for setting up direct debits with existing customers through outbound calls. You will display a friendly, confident manner and excellent communication skills to build a rapport with customers, upsell the benefits of new products, and explain the concept of direct debits and its benefits. You will also use your initiative to create original solutions to problems and promote the company brand image positively.

Key Responsibilities
  • Set up direct debits with existing customers over the phone
  • Build rapport with customers through excellent communication skills
  • Upsell the benefits of new products to existing customers
  • Explain the concept of direct debits and its benefits to customers
  • Use initiative to create original solutions to problems
  • Promote company brand image positively

Requirements
We are looking for someone with excellent customer service skills, with previous experience in a contact centre position highly desirable. A proven record in upselling products with existing customers and strong negotiation and sales skills are also essential. You must be able to work both as a team and as an individual, work towards office targets and KPI's, and use initiative and manage your time effectively. Strong self-management skills, enthusiasm, and passion for the role are also required.

About Us
McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. We value a work-life balance, which is why we never finish later than 5pm and only work Monday to Friday. We also provide a competitive basic salary plus a weekly bonus for our Outbound Direct Debit Advisors.

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