Operations Director
19 hours ago
We're seeking an experienced Operations Manager to join our Customer Fulfillment team at Amazon. This dynamic role will have you leading a team of Area Managers and hourly employees in our Fulfillment Center. As an Operations Manager, you'll be responsible for the overall safety, quality, and performance of the shift, as well as ensuring an excellent customer experience.
About the RoleAs a key member of our team, you'll play a pivotal role in the overall management, control, organisation, and direction of either Outbound or Inbound operational areas of your FC on night shift. Your responsibilities will include maintaining Health and Safety standards, becoming a subject matter expert on specific processes, managing timely data collection, and working closely with other support teams.
Key Responsibilities:
- Lead and supervise a team of Area Managers (2-4 front-line supervisors depending on shift and activity levels) and hourly employees for operations within the Fulfillment Center.
- Responsible for the overall safety, quality, and performance and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organisation's policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train, and develop teammates for career progression and learning.
Requirements:
- Bachelor's degree (or working towards a bachelor's degree).
- Advanced proficiency in written and verbal English.
- Relevant experience in performing data analysis.
Preferred Qualifications:
- Experience in Lean, Six Sigma, and Kaizen techniques.
- Experience in a similar logistical working environment.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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