Retail Operations Director

4 days ago


Dunfermline, United Kingdom Escape Full time

Escape Recruitment Services Commercial Division is seeking an exceptional Retail Operations Director to join our client's team in Fife. As a key member of the retail store's leadership, you will oversee both operational and people management functions while driving sales growth and delivering exceptional customer service.

Key Responsibilities:
  • Sales & Customer Service:
    • Work closely with business stakeholders to execute the stores' sales and growth strategy, identifying opportunities to increase sales revenue
    • Take ownership of the stores' revenue sales target, ensuring you meet personal and individual team targets
    • Motivate staff to support individual and store performance
    • Drive local and corporate sales campaigns and initiatives, ensuring team understanding and buy-in
    • Ensure customers receive exceptional service levels at all times
  • Operations Management:
    • Plan and manage a complex staff rota, ensuring adequate store cover at all times
    • Communicate and update staff on store priorities and performance
    • Manage visual merchandising effectively
    • Review and maintain stock levels
  • People Management:
    • Manage and approve staff shift and holiday requests, ensuring minimum staffing levels are maintained
    • Conduct regularly staff performance reviews
    • Recruit, onboard, and induct new staff, including conducting probationary reviews


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