Retail Operations Director

2 weeks ago


Dunfermline, Fife, United Kingdom Betfred Full time

Succeed with Us

Betfred is a leading global betting and gaming business, offering real value and a great customer experience. As a Shop Manager, you will play a pivotal role in delivering exceptional retail standards and an excellent customer experience.

Your Key Responsibilities

Lead and develop a team of retail colleagues, ensuring that our shops are at the heart of their local community.

Deliver the highest possible retail standards and an excellent customer experience, becoming an expert in betting and making sure our customers enjoy our products and services responsibly.

Ensure that all our customers are betting within their means and that our 'Think 21' policy is always followed.

You Must Be

A great leader with previous management experience in the betting or gambling industry.

Passionate about delivering excellent customer service and building credible relationships with colleagues and customers.

We Offer

  • Flexible Scheduling: Enjoy the freedom of choosing part-time or full-time opportunities with schedules that suit your lifestyle.
  • Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
  • Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future.
  • Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
  • Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you.
  • Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it.
  • Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.


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