Retention and Loyalty Leader
5 days ago
Company Overview
About UsWe are a leading digital marketing business, renowned for our expertise in the entertainment sector. Our company is experiencing hyper-growth, offering an exciting opportunity for a seasoned Director to join our team.
Job Description
Role SummaryThis full-time position, based in Manchester, involves overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for our agency clients.
You will be responsible for translating vision and strategy into concrete, measurable goals, identifying and driving process improvements with clients, partners, and agency teams.
- Oversight of retention performance and establishment of KPIs
- Input into the CRM operating budget and efficient use of marketing spend
- Action as subject matter expert on increasing customer engagement and implementing rewards and discounts programs
You will work closely with other Directors, including the Senior Director of Marketing, and report directly to them.
Salary & BenefitsThe salary for this role is £80,000 - £110,000 per annum, depending on experience. Additional benefits include private health cover, death in service benefit, pension, and various discounted products and services.
-
Director of Retention
4 weeks ago
manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and...
-
Director of Retention
3 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
-
Director of Retention
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Description Director of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing...
-
Director of Retention
3 months ago
Manchester,, Greater Manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
-
Director of Retention and Loyalty
1 month ago
Manchester, United Kingdom Thechildandfamilyconnection Full timeJob DescriptionAs a seasoned marketer with a background in CRM and retention, you will lead the strategy and implementation of retention programs, including loyalty, rewards, and gamification, to increase engagement and profitability for our agency clients.You will oversee the development of personalized, real-time experiences for our customers, working...
-
Manchester, United Kingdom Humankind Global Recruitment Full timeAbout the RoleWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. The successful candidate will be responsible for developing and implementing effective customer retention strategies to drive business growth.Key Responsibilities:Develop and execute customer retention marketing strategies to increase...
-
Customer Retention and Loyalty Strategist
2 weeks ago
Manchester, United Kingdom Adanola Full timeAbout the RoleWe're seeking a seasoned CRM expert to lead our customer retention and loyalty strategy. Reporting directly into the Head of Digital and CRM, you'll be responsible for developing and executing a CRM strategy that drives business growth and customer engagement.Key Responsibilities:Build and execute a CRM strategy that aligns with our business...
-
Director of Customer Retention
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Customer RetentionWe're seeking a seasoned professional to lead our customer retention efforts as a Director of Customer Retention. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.The ideal candidate will have a proven track record of success in...
-
Retention Marketing Manager
4 weeks ago
manchester, United Kingdom Humankind Global Recruitment Full timeRetention Manager / Retention Marketing Manager Full Time £60k - £70k Manchester (Hybrid) Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading...
-
Retention Marketing Manager
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeRetention Manager / Retention Marketing ManagerFull Time£60k - £70kManchester (Hybrid)Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams,...
-
Retention Marketing Manager
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Description Retention Manager / Retention Marketing Manager Full Time £60k - £70k Manchester (Hybrid) Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of...
-
Sales & Retention Team Leader
6 months ago
Manchester, United Kingdom SimpliSafe Ltd Full time**Job Title: Sales & Retention Team Leader** **Reports to: Head of Contact Centre** **Salary**:£31k + competitive bonus + Company Benefits **About SimpliSafe**: SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors,...
-
Sales & Retention Team Leader
6 months ago
Manchester, United Kingdom SimpliSafe Ltd Full time**Job Title: Sales & Retention Team Leader** **Reports to: Head of Contact Centre** **Salary**:£31k + competitive bonus + Company Benefits **About SimpliSafe**: SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors,...
-
Team Leader
6 months ago
Manchester, United Kingdom On the Beach Full time**Who we are** ¡Hola! Were On the Beach. Theres over 500 of us, mostly at home, and sometimes in our office in Manchester. We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your holidays is the best week...
-
Customer Support Co-Ordinator
5 days ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed. Working in a team with ongoing training and career opportunities, you will become a product and...
-
Loyalty Specialist
6 months ago
Manchester, United Kingdom SimpliSafe Ltd Full time**Job Title**: Loyalty Specialist **Reports to**: UK Senior Sales Supervisor **Salary**:£22,500.00 per annum, Potential OTE £30,000 - £35,000 + Company Benefits **About SimpliSafe**: SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry...
-
Customer Retention Strategist
4 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP is a global leader in the supply of new and used equipment, including pallets, crates and containers. We are committed to helping our customers move their goods more efficiently, safely and with less environmental impact.About the RoleThis is a unique opportunity to join our team as a Customer Retention Specialist in Europe. You will be responsible for...
-
Retention Executive
5 months ago
Manchester, United Kingdom Interactive Technology Corporation Full time**Retention Executive** **Full Time - Monday to Friday - 10am to 6pm** This is an opportunity to join a fast-growing technology, marketing and support services business with circa 90 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field. As Retention Executive you will...
-
Customer Retention Marketing Specialist
3 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP is a global leader in the supply chain solutions industry, helping customers move goods more efficiently, safely, and with less environmental impact. We're seeking a seasoned marketing professional to join our team as a Customer Retention Marketing Specialist.
-
Sales & Loyalty Team Leader
6 months ago
Manchester, United Kingdom SimpliSafe Ltd Full time**The Role** You will be a dynamic individual with a confident personality who is proactive, motivated and driven to succeed in a highly competitive environment. A relationship builder who can think quickly, react to market trends to maximise each and every sale. You must be able to lead a sales force with skills to build relationships and sell technical...