Retention and Loyalty Leader

1 month ago


Manchester, United Kingdom Thechildandfamilyconnection Full time

Company Overview

About Us

We are a leading digital marketing business, renowned for our expertise in the entertainment sector. Our company is experiencing hyper-growth, offering an exciting opportunity for a seasoned Director to join our team.

Job Description

Role Summary

This full-time position, based in Manchester, involves overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for our agency clients.

You will be responsible for translating vision and strategy into concrete, measurable goals, identifying and driving process improvements with clients, partners, and agency teams.

  • Oversight of retention performance and establishment of KPIs
  • Input into the CRM operating budget and efficient use of marketing spend
  • Action as subject matter expert on increasing customer engagement and implementing rewards and discounts programs

You will work closely with other Directors, including the Senior Director of Marketing, and report directly to them.

Salary & Benefits

The salary for this role is £80,000 - £110,000 per annum, depending on experience. Additional benefits include private health cover, death in service benefit, pension, and various discounted products and services.



  • Manchester, United Kingdom Betting Jobs Full time

    Role Overview:Retention and Loyalty ExecutiveAbout the Company:BettingJobs is delighted to be working with an expanding iGaming company based in Manchester who are seeking an experienced Retention Manager to join their team.Job Description:The role of the Retention Manager will be to lead the development of innovative retention strategies, ensuring customer...


  • Manchester, United Kingdom Betting Jobs Full time

    Job Description: Retention and Loyalty ManagerBettingJobs is thrilled to partner with a growing iGaming company in Manchester, seeking an experienced Retention and Loyalty Manager to join their team. This exciting opportunity offers a customer retention expert the chance to drive business growth through strategic initiatives and foster a loyal customer...


  • Manchester, United Kingdom Betting Jobs Full time

    About the RoleWe are seeking a highly skilled Retention Manager to join our team in Manchester. The successful candidate will be responsible for designing and implementing retention strategies that increase customer loyalty and engagement.The role requires strong analytical skills, excellent communication, and problem-solving abilities. If you have...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role Overview We are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG.This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...


  • Manchester, United Kingdom Betting Jobs Full time

    BettingJobs is proud to partner with an expanding iGaming company based in Manchester who are seeking a seasoned Retention Manager. In this role, you will be responsible for developing and implementing customer retention strategies that drive revenue growth.This is a fantastic opportunity for a customer retention professional with experience in online casino...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    About the RoleWe are seeking a highly skilled Retention and Loyalty Strategist to join our team as a Retention Optimisation Manager. This exciting opportunity will see you leading the development and implementation of strategic marketing automation, gamification tactics, and marketing technology initiatives to drive profitable user engagement and enhance the...

  • Senior Retention

    3 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role Overview We are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG.This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    3 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Job Description Role Overview We are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring...

  • Senior Retention

    4 weeks ago


    Manchester,, Greater Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG.  This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    4 weeks ago


    Manchester,, Greater Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    3 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Job Description Role Overview We are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty,...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG. This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Job DescriptionRole OverviewWe are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG.  This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring...

  • Senior Retention

    4 weeks ago


    Manchester, United Kingdom Digital Rewards Group Ltd Full time

    Role Overview We are seeking an experienced, dynamic and driven professional to join our team on a (9-12 month fixed term) maternity cover basis, taking on a pivotal role during an exciting period of transformation at DRG.This role is central to shaping and delivering initiatives that enhance customer retention and inspire loyalty, ensuring they align with...


  • Manchester, United Kingdom Storm Guard Roofing and Construction Full time

    We are seeking a highly experienced CRM and Loyalty Expert to join our team as a Digital Marketing Director. In this role, you will be responsible for developing and executing retention strategies that drive customer engagement and loyalty.About the RoleYou will work closely with our marketing team to develop and implement effective retention strategies,...


  • Manchester, United Kingdom Storm Guard Roofing and Construction Full time

    **Job Overview:**We are seeking an experienced Director to lead our retention and loyalty efforts, focusing on increasing customer engagement and profitability for all clients.The ideal candidate will have a strong background in CRM / retention and loyalty, with expertise in customer engagement and loyalty program design, implementation, and management.**Key...

  • Retention Manager

    1 week ago


    Manchester, United Kingdom Bettingjobs Full time

    BettingJobs are working with a fast-growing online Crypto Sportsbook and Casino who are now looking to expand their team with an experienced Retention Manager to join their Manchester office. As the Retention manager you will be responsible for planning and executing retention marketing strategies tailored to the brand. The role of Retention Manager would...

  • Retention Manager

    2 weeks ago


    Manchester, United Kingdom BettingJobs Full time

    BettingJobs are working with a fast-growing online Crypto Sportsbook and Casino who are now looking to expand their team with an experienced Retention Manager to join their Manchester office. As the Retention manager you will be responsible for planning and executing retention marketing strategies tailored to the brand.The role of Retention Manager would be...