Retention and Loyalty Leader

5 days ago


Manchester, United Kingdom Thechildandfamilyconnection Full time

Company Overview

About Us

We are a leading digital marketing business, renowned for our expertise in the entertainment sector. Our company is experiencing hyper-growth, offering an exciting opportunity for a seasoned Director to join our team.

Job Description

Role Summary

This full-time position, based in Manchester, involves overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for our agency clients.

You will be responsible for translating vision and strategy into concrete, measurable goals, identifying and driving process improvements with clients, partners, and agency teams.

  • Oversight of retention performance and establishment of KPIs
  • Input into the CRM operating budget and efficient use of marketing spend
  • Action as subject matter expert on increasing customer engagement and implementing rewards and discounts programs

You will work closely with other Directors, including the Senior Director of Marketing, and report directly to them.

Salary & Benefits

The salary for this role is £80,000 - £110,000 per annum, depending on experience. Additional benefits include private health cover, death in service benefit, pension, and various discounted products and services.


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