PIA Blockage Coordinator

2 weeks ago

Great Sankey, Warrington, United Kingdom United Living Group Full time
Job Title: PIA Blockage Coordinator

Job Summary:

As a PIA Blockage Coordinator at United Living Group, you will be responsible for reviewing and submitting A55's for blockages found to Openreach across all opportunities. You will gather all photo evidence needed to submit to Openreach correctly first time, update Openreach Systems, and access the PIA Criteria Portal with requests for areas of work. You will also track and report the progression of orders, working closely with the PIA & Operations team to meet deadlines and ensure the build runs smoothly through the blockage process.

Key Responsibilities:

* Co-ordinate all tasks in regards to PIA blockages in a timely manner to adhere to SLA's
* Work via BTOR Portal to submit
* Produce reports on all tasks when required
* Assign updates to ULC & Subcontractors where needed and may effect build
* Work with the Project Team to ensure the works are completed within the set time frames, all the relevant paperwork/photos are received from site
* Provide timely and accurate responses to internal and external enquiries from both the Subcontractors and the Project Team
* General support administration as requested

Health and Safety Responsibilities:

* Set a good example to others by working safely
* Take reasonable care of yourself and any other person who may be affected by your actions and omissions
* Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment
* Understand and help to implement all relevant health and safety policies and arrangements based upon the policies

Personal Skills:

* Able to work on own initiative and as part of a team
* Organised
* Time management / ability to work to deadlines
* Attention to detail
* Good telephone manner and communication skills
* Problem-Solving skills, and positive outlook
* Self-motivated and proactive
* Able to develop, establish and maintain customer and internal relationships
* Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions where appropriate

Qualifications:

* Good level of IT skills including excel, and other Microsoft packages
* Experience of working in the Telecommunications or similar industry
* Adept at manipulating client tools/reports on a regular basis
* Openreach Portal, Build Completion & Business Central skills are advantageous but not essential
* IT Qualifications

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