Store Manager Leadership Position
2 weeks ago
As a Store Manager at Ryman, you will be responsible for leading a strong team to drive forward both turnover and revenues from the store based on lean principles. You will focus on financial KPIs, including wages, wastage, and shrinkage, as well as non-financials such as customer service/feedback, internal audit, and standards and compliance. The company offers fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business. Ongoing incentives to reward your performance include a Company Pension scheme, Apprenticeship scheme, and generous discount at TPRG and on our amazing benefits hub. Key Responsibilities:
- Confidently and professionally handle customer complaints and difficulties, ensuring all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs, and help them to purchase by matching products to those needs through a high level of product knowledge while highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them while identifying and improving performance issues where required.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development, and employee relations.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue, and the London Graphic Centre. We are committed to providing our customers with the best possible experience, and we are looking for a talented and dedicated individual to join our team as a Store Manager. If you are passionate about retail and have a strong desire to lead and develop a team, we would love to hear from you.
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