MOSS Team Business Support Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Lloyd's Register Full time

Job Title: MOSS Team Business Support Specialist

Job Summary:

We are seeking a temporary full-time Business Support Specialist to cover maternity leave within the Marine & Offshore Support Team in the Fleet Services Department (FSD).

The role requires providing high-level specialist support to the team, with the autonomy to manage workloads effectively in alignment with business needs.

The successful candidate will also undertake a wide range of complex administrative and technical tasks, including resolving advanced queries.

Responsibilities:

  • Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly.
  • Oversee account management processes for both internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries.
  • Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately.
  • Use internal ticketing systems to log, manage, and resolve tickets related to system issues, escalating complex matters when required.
  • Create weekly, and monthly reports and provide ad hoc reports upon request.
  • Build and maintain relationships with clients and stakeholders, addressing complex queries and resolving service-related problems effectively.
  • Review existing workflows and processes to identify opportunities for improvement and take the initiative to implement new processes to meet business objectives.
  • Undertake any additional duties as may be requested by the Team Leader/Senior Business Support Specialist.


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