Team Leader

4 weeks ago


Southampton, Southampton, United Kingdom Victim Support Full time

We are seeking a highly skilled Team Leader to join our Hampshire & Isle of Wight team. As a key member of our operations team, you will play a vital role in ensuring the delivery of excellent services to victims of crime.

Key Responsibilities:

  • Manage and develop operational staff to deliver high-quality services to victims of crime.
  • Work collaboratively with the Operations Manager and management team to achieve workforce plans and develop the service to maximize positive outcomes for victims.
  • Proactively promote the service, raise awareness of services, and work with professionals to improve access to and quality of service.

Requirements:

  • Understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
  • Knowledge of legislation relating to equal opportunities, diversity, inclusivity, safeguarding, and risk assessment.
  • Practical understanding of confidentiality and safe working practices, including record maintenance in accordance with the Data Protection Act and other legal requirements.
  • Experience of working in a challenging and changing environment with a focus on customer service and excellence in service delivery.
  • Demonstrable experience of providing crisis management, support, and guidance in stressful situations to a team with a client service focus.
  • Excellent communication, negotiation, and advisory skills, both written and verbal, when interacting with agencies and individuals.

About Us:

Victim Support is an independent charity providing specialist services to people affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and DBS checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an inclusive culture. We are a Disability Confident Employer and provide a Guaranteed Interview Scheme for candidates with disabilities.


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