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Technical Field Service Specialist, Laboratory Automation Systems

2 months ago

Portadown, United Kingdom TRS Consulting Full time

Job Summary:

This is an exciting opportunity to join a leading global manufacturer of laboratory automation systems as a Field Service Engineer, responsible for providing technical support and maintenance to customers in the clinical diagnostics, biopharmaceutical, and research sectors.

About the Role:

  • Provide technical support and maintenance to customers, including service, installation, breakdown, repair, and calibration of laboratory automation systems.
  • Support scientific products located at customer sites, including pathology departments, university research, laboratories, and pharmaceutical environments.
  • Work closely with customers to understand their needs and provide solutions to ensure optimal system performance.
  • Collaborate with internal teams to resolve technical issues and improve system design.
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.

About You:

  • Minimum of 2 years of experience in a customer-facing field service engineering capacity, preferably in a high-value electronics or electro-mechanical capital equipment environment.
  • Qualification in engineering, electronics, or a science-based subject to a minimum of ONC level.
  • Strong technical knowledge of laboratory automation systems and equipment.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

About the Company:

Our client is a global leader in the laboratory automation industry, known for their innovative products and excellent customer service. They offer a welcoming and inclusive working environment, with opportunities for personal development and career progression.

What We Offer:

  • Competitive salary and bonus structure.
  • Company car and hybrid options available.
  • Pension and healthcare benefits.
  • Life insurance and phone, laptop, and holiday allowances.