Customer Service Advisor
6 months ago
**Scope of Role**
**Key Responsibilities**
- To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
- Logging of site visits, including organising part orders and delivery
- Producing quotes
- Maintain high accuracy in all aspects of order processing including processing of credit card transactions
- To achieve KPI Targets as set by the Service Manager.
- Develop new business opportunities and maintain a healthy pipeline for future sales.
- Recording and tracking sales.
- To develop and maintain a full knowledge of Kingspan’s products and services.
- Provide a high quality professional service to internal & external customers
- Build and maintain key stakeholder relationships e.g. field engineers
- To ensure procedures and compliance requirements are adhered to.
- Any other ad hoc duties which may involve direct contact with other departments.
- Maintain and promote a compliance culture throughout the organisation in order to ensure the highest levels of integrity, honesty and professionalism.
- Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures.
**Compliance**
- Cooperating with and support the compliance management system and encouraging personnel to do the same
- Developing personnel awareness of product compliance obligations
- Actively participate in corrective actions from concerns or internal audits
**Essential Criteria**
- Five GCSE passes (or equivalent) including English and Maths
- Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
- Minimum of 2 years sales experience
- Excellent communication skills both verbal and written
- The ability and desire to sell
- Effective & active listening
- Ability to manage information and process in accurate and timely fashion
- A positive, confident and determined approach
- Excellent organisational and planning skills
- Strong customer focus and high attention to detail
- Ability to work on own initiative and as part of a team
- Ability to work under pressure
- Excellent IT Skills
**Desirable Criteria**
- Third level qualification in Customer Care / Sales
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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