Customer Service Representative

4 days ago

Portadown, United Kingdom Kingspan Water & Energy Full time

About Kingspan Water & Energy

We're a leading provider of sustainable solutions for water and energy management, committed to driving global change in the design and manufacture of innovative products.

Job Summary

This role will play a key part in delivering exceptional customer service to our clients, providing support and guidance through various channels. You'll be responsible for handling inbound queries, logging site visits, and maintaining accurate records of orders and transactions.

Key Responsibilities

  • Respond to customer inquiries via phone and email, providing timely and effective solutions.
  • Organize site visits, including arranging for parts and deliveries, to ensure seamless customer experiences.
  • Process orders with high accuracy, including credit card transactions, to meet customer needs.
  • Meet sales targets set by the Service Manager, identifying new business opportunities and maintaining a healthy pipeline for future sales.
  • Develop knowledge of our products and services, staying up-to-date on industry trends and developments.
  • Build and maintain strong relationships with key stakeholders, including field engineers.

Requirements

  • GCSE passes (or equivalent) in English and Maths.
  • Excellent phone etiquette and data entry skills.
  • Experience in a customer-facing role, with a proven track record of sales success.
  • Strong organizational and planning skills, with the ability to prioritize tasks and meet deadlines.

What We Offer

  • Career development opportunities, with a focus on skills growth and advancement.
  • A dynamic and collaborative work environment, with a commitment to corporate social responsibility.
  • A comprehensive benefits package, including opportunities for skills development and career progression.

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