Administrative Support Coordinator

2 months ago

Gloucester, Gloucestershire, United Kingdom NHS Gloucestershire Integrated Care Board Full time

Position Overview

The Continuing Healthcare Team is seeking an Administrative Support Coordinator to deliver proficient and effective clerical and administrative assistance in the realm of Continuing Healthcare.

The ideal candidate will be self-driven, adaptable, and possess a diverse skill set complemented by exceptional organizational capabilities. The role demands adherence to deadlines, data compilation, and the maintenance of high standards concerning administrative procedures and data integrity. The successful applicant will be responsible for facilitating accurate and effective communication both internally and externally, addressing inquiries from patients, families, caregivers, legal representatives, and healthcare professionals with professionalism and discretion.

Key Responsibilities

The selected individual will serve as a primary administrator within the administrative team, providing comprehensive support for all processes associated with Local Resolutions, Appeals, and Personal Health Budgets.

This position will entail a combination of office-based and remote work.

The successful candidate should demonstrate:

  • Experience in administrative roles within an office environment, ideally within a healthcare context.
  • The ability to work independently and exhibit initiative, whether autonomously or as part of a collaborative team.
  • Proficiency in multitasking and prioritizing both personal and team workloads.
  • Outstanding verbal and written communication skills.
  • A high level of competency in IT and keyboard skills.
  • A professional telephone demeanor.
  • Meticulous attention to detail and accuracy.
  • Experience in preparing meeting agendas, taking minutes, and distributing related documents.
  • Reliability, flexibility, and accountability.
  • A solid understanding of confidentiality and data protection concerning patient information.

The role also includes supporting the broader team in the execution of the Local Resolution and Appeals process, including liaising with relevant organizations regarding Independent Review Panels.

Additionally, the position involves assisting with Subject Access Requests and the ongoing administration of Personal Health Budgets.

About NHS Gloucestershire Integrated Care Board

NHS Gloucestershire Integrated Care Board is dedicated to planning and procuring services that address the health needs of the local population. We collaborate with partners to ensure that the NHS in the region delivers optimal care. Together with our communities, we aim to enhance health outcomes, improve access to high-quality care, and contribute to a better future for Gloucestershire.

Staff Satisfaction

NHS Gloucestershire ICB has received commendable feedback in staff surveys, highlighting a high proportion of employees who would recommend it as a favorable workplace.

Job Responsibilities

The successful candidate will be a motivated and enthusiastic professional responsible for coordinating administrative and secretarial services, including but not limited to the preparation of agendas and minutes, and ensuring appropriate follow-up actions are taken as necessary. The role will also involve supporting project management, gathering information, and conducting inquiries as required by department heads and teams.

The job description and person specification outline the tasks, responsibilities, and expected outcomes of the role. The job holder may be required to undertake additional duties as reasonably requested by their line manager. The job description and person specification may be reviewed periodically to align with the evolving needs of the department and organization.

Qualifications

Essential

  • NVQ Level 3 in a relevant field or equivalent qualifications or substantial relevant experience.
  • Significant experience in administrative or secretarial roles, including the establishment and maintenance of office systems.
  • Proven experience in interacting with the public and managing sensitive and confidential information.
  • Intermediate proficiency in IT systems and software applications such as Outlook, Word, Excel, PowerPoint, and Access.
  • Understanding of confidentiality and data protection regulations.
  • Awareness of NHS-related issues.

Communication Skills

Essential

  • Clear and effective communicator with excellent writing, data entry, and presentation skills, capable of delivering clear information and instructions to staff and service users.
  • Able to perform under pressure in a dynamic work environment and manage multiple tasks effectively.
  • Strong team collaboration skills.
  • Experience in minute-taking.

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