Customer Service Liaison

4 days ago


Oxford, Oxfordshire, United Kingdom University of Oxford Full time
About the Position

As a Visitor Host at the Bodleian Libraries, you will play a vital role in delivering exceptional customer service to visitors from diverse backgrounds. This permanent part-time role involves working 16.75 hours per week, averaged across 2 weeks, with a flexible schedule that includes Wednesdays, Fridays, Saturdays, and Sundays.

Key Responsibilities:
  • Deliver world-class customer service
  • Provide guided tours
  • Promote and sell public offers
About You:

You will have experience working confidently under pressure in a customer-focused environment, with excellent communication skills to relate to visitors of all ages and nationalities.

Benefits:

As an employer, we genuinely care about our employees' wellbeing, offering a range of benefits including an excellent contributory pension scheme, 38 days of annual leave, comprehensive childcare services, family leave schemes, cycle loan scheme, and discounted bus travel and Season Ticket travel loans.

The salary for this role is estimated to be around £25,000-£30,000 per annum, depending on experience.



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