Customer Service Coordinator

2 weeks ago


Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Customer Service Administrator

**Job Summary**

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our support team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

**Key Responsibilities**

* Provide support to the team, including answering incoming calls, scheduling engineers, and escalating customer complaints
* Offer excellent written and verbal communication skills to ensure effective communication with customers and colleagues
* Utilize strong administrative skills to manage customer records, logs, and other documentation
* Collaborate with the team to achieve customer satisfaction and resolve issues efficiently

**Benefits**

* Free onsite parking for a convenient and stress-free commute
* Annual leave that increases with service, allowing you to recharge and enjoy your time off
* Team events that foster a sense of community and camaraderie

**Requirements**

* Strong administrative experience, with a focus on customer service
* Excellent written and verbal communication skills
* Good systems knowledge and ability to learn new software
* Ability to work in a fast-paced environment and prioritize tasks effectively

**About Us**

Sheridan Ward Recruitment Services is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.



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