Business Analyst

4 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time
About Diligenta

Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change in the industry.

Job Summary

We are seeking a highly analytical and detail-oriented Business Analyst to join our team. As a Business Analyst, you will play a critical role in overseeing the entire incident process, including investigation, analysis, planning, and remediation for customers.

Key Responsibilities
  • Investigate and analyze incidents to identify root causes and develop effective solutions.
  • Collaborate with internal stakeholders to identify recurring themes and recommend process improvements.
  • Develop and maintain business requirement documents and assist with change implementation.
  • Provide expert knowledge of life and pensions products and services to support business decisions.
  • Work closely with cross-functional teams to ensure seamless incident resolution and process improvements.
Requirements
  • Strong knowledge of life and pensions products and services.
  • Excellent analytical and problem-solving skills.
  • Ability to learn and navigate multiple computer systems and software applications.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and meet deadlines.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • A collaborative and inclusive team culture.

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