Business Analyst
4 days ago
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change in the industry.
Job SummaryWe are seeking a highly analytical and detail-oriented Business Analyst to join our team. As a Business Analyst, you will play a critical role in overseeing the entire incident process, including investigation, analysis, planning, and remediation for customers.
Key Responsibilities- Investigate and analyze incidents to identify root causes and develop effective solutions.
- Collaborate with internal stakeholders to identify recurring themes and recommend process improvements.
- Develop and maintain business requirement documents and assist with change implementation.
- Provide expert knowledge of life and pensions products and services to support business decisions.
- Work closely with cross-functional teams to ensure seamless incident resolution and process improvements.
- Strong knowledge of life and pensions products and services.
- Excellent analytical and problem-solving skills.
- Ability to learn and navigate multiple computer systems and software applications.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A collaborative and inclusive team culture.
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1 week ago
Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full timeAbout DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, and we strive to deliver exceptional customer service to our clients.The OpportunityWe are seeking a highly skilled Business Analyst to join our team in either our Bristol or Edinburgh...
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7 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full timeAbout DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as the best-in-class service provider in the industry.Our CultureWe pride ourselves on our customer-centric approach and strive to deliver exceptional service to our clients. Our culture is built on the principles of...
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Business Systems Analyst
7 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full timeAbout DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as the best-in-class service provider in the industry.Our CultureWe pride ourselves on our customer-centric approach and strive to deliver exceptional service to our clients. Our culture is built on the principles of...
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Business Systems Analyst
1 week ago
Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full timeAbout DiligentaDiligenta, a subsidiary of Tata Consultancy Services, is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.The OpportunityWe are seeking a highly skilled...
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Business Systems Analyst
7 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full timeAbout DiligentaDiligenta, a subsidiary of Tata Consultancy Services, is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.The OpportunityWe are seeking a highly skilled...
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