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Front Desk Associate

2 months ago

Brighton, Brighton and Hove, United Kingdom Hotel Du Vin Full time
Job Summary

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Hotel Du Vin. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is exceptional from start to finish.

Key Responsibilities:
  • Provide exceptional customer service, responding to queries and resolving issues in a professional and courteous manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the hotel team to ensure seamless service delivery and maintain a positive and welcoming atmosphere.
Requirements:
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.