Front Desk Associate

2 days ago


Brighton, Brighton and Hove, United Kingdom Aimbridge Hospitality Full time

**About Us**

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a global portfolio of over 1,600 hotels and resorts. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

**What We Offer**

  • **Competitive Benefits Package**: Enjoy hotel discounts, wage stream, employee assistance program, career breaks, volunteer days, and staff meals on duty.
  • **Career Growth Opportunities**: As a Front Desk Associate, you'll have the chance to develop your skills and advance in your career within our dynamic and supportive team.

**Job Summary**

As a Front Desk Associate, you will be the primary point of contact for our guests, ensuring a seamless check-in and check-out process. You will work closely with the Front Office Manager to address guest feedback and concerns, and strive to maximize room occupancy through effective up-selling techniques.

**Key Responsibilities**

  • Provide exceptional guest service and ensure a smooth check-in and check-out process.
  • Communicate effectively with guests, colleagues, and management to resolve any issues or concerns.
  • Maximize room occupancy through effective up-selling techniques and promote hotel services and facilities.
  • Comply with hotel security, fire regulations, and all health and safety legislation.

**What We're Looking For**

We're seeking a passionate and personable individual who is dedicated to delivering exceptional guest experiences. As a Front Desk Associate, you will be the face of our hotel, and we need someone who can embody our brand standards and values.



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