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Customer Service Representative

1 month ago

Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time
Job Role:

Your key responsibilities will include:

  • Managing inbound calls from clients and customers.
  • Working towards and aiming to exceed sales expectations.
  • Exploring customer needs and offering suitable products and services.
  • Guiding customers through the sales journey while ensuring they are kept fully informed.
  • Building relationships with customers to convert one-time customers into customers for life.
  • Delivering a best-in-class customer experience.
  • Maximising up-selling opportunities while ensuring customers have an informed choice.
Key Skills:

The ideal candidate will have:

  • A commitment to providing great service.
  • Customer service experience, ideally within a contact centre environment.
  • Excellent communication skills.
  • A drive to consistently exceed sales targets.
  • Flexibility and adaptability.
  • A passion for putting customers first and creating customers for life.
  • A passion for technology.
  • Previous sales experience is desirable.
  • IT literacy with the ability to navigate multiple systems quickly and efficiently.

This role is subject to a clean DBS check. Full training is provided.