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Hotel Reservations Sales Specialist

1 month ago

London, Greater London, United Kingdom DUCASSE Paris Full time

As a Dorchester Collection Reservation Agent, you will play a crucial role in delivering exceptional guest experiences and driving revenue growth through strategic sales initiatives. This is an exciting opportunity to join a world-renowned luxury hotel brand and be part of a dynamic team that embodies the highest standards of service and hospitality.

Key Responsibilities:
  • Sell rooms and packages to customers over the phone and via email
  • Provide personalized recommendations and upgrades to enhance the guest experience
  • Upsell and cross-sell amenities and services to increase average room rate

We estimate the salary for this role to be around £30,000 - £40,000 per annum, depending on experience and qualifications. In addition to a competitive salary, you can also expect to receive excellent benefits, including:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Ambitious benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager)