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Application Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Proactive Appointments Full time
Job Title: Application Support Engineer

As a key member of our technical support team, you will play a vital role in ensuring the seamless functioning of our clients' software applications. This is a client-facing role that requires excellent interpersonal skills, a good telephone and email manner, and attention to detail in resolving client support issues.

You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service. Your expertise will be invaluable in helping us maintain high levels of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and other communication channels.
  • Troubleshoot complex technical issues and resolve them in a timely manner.
  • Collaborate with cross-functional teams to deliver exceptional customer service.
  • Develop and maintain knowledge of our clients' software applications and systems.
  • Stay up-to-date with industry trends and best practices in application support.

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications.
  • Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.
  • Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
  • Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.
  • Knowledge of IT security principles and practices.

What We Offer:

  • Full private health insurance with no excess through our healthcare partner.
  • BUPA Dental Insurance.
  • 23 days holiday, rising to 26 days per year's service + all UK Bank Holidays.
  • Employer pension contributions up to 10%.
  • AXA Health employee assistance programme - 24/7 counselling helpline, 24/7 medical information helpline, LifeManagementTM helpline providing access to support on a range of everyday matters.
  • Work-life balance - flexible working and hybrid workplace.
  • Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement.

We are an equal opportunities organisation and welcome applications from all qualified candidates. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.