Help Desk Technical Support Specialist

2 hours ago

London, Greater London, United Kingdom TriSearch Full time
Job Title: Help Desk Technical Support Specialist

This is a fantastic opportunity to join a leading Private Equity Consulting firm in their newly opened EU HQ, based in London. As a Help Desk Technical Support Specialist, you will provide local support to the new office and global support to their offices in the US as part of the global Helpdesk team.

Key Responsibilities:
  • Provide professional, efficient, and timely technical support to internal users.
  • Assist employees in resolving hardware, software, and network issues.
  • Ensure technical needs are met and contribute to maintaining a secure and productive working environment.
  • Conduct user training sessions to enhance overall employee understanding of technology tools, applications, and systems.
  • Maintain accurate inventory records of hardware, software, and licenses.
  • Collaborate with the IT team to identify potential areas for improvement in existing systems and processes.
Requirements:
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Strong knowledge of hardware components, software applications, operating systems, and networking principles.
  • Ability to multitask and work effectively in a fast-paced, team-oriented environment.
  • Proven experience in providing technical support or help desk assistance in a professional environment.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

We are seeking a knowledgeable and customer-focused Internal Help Desk Agent to join our team. If you have a stable employment background and at least 2-3 years support experience, we encourage you to apply.

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