Order Management Product Owner
1 week ago
About the Role
We are seeking a highly skilled Product Owner to join our Customer Care Experience technology and Solutions team. As a Product Owner, you will be responsible for supporting the profitable and sustainable growth of Boston Scientific through the management of key process improvement projects.
Key Responsibilities
- Develop and communicate the product vision and strategy for order management solutions, ensuring alignment with the company's overall strategy and goals.
- Create, prioritize, and maintain the product backlog, emphasizing features and improvements related to order management.
- Facilitate communication between stakeholders and the development team, including the creation of user stories with acceptance criteria for order management functionalities.
- Monitor product performance and user engagement metrics specific to order management solutions to identify areas for improvement.
- Ensure the backlog is visible, transparent, and clear to all stakeholders.
- Gather and prioritize requirements from various stakeholders, including customers, local customer care, and the commerce cloud team.
- Function as a liaison to balance stakeholders' needs with technical feasibility.
- Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Continuous Process Improvement
- Develop and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System, and the appropriate regulations for the area they support.
- Challenges non-standard processes when necessary.
- Regularly review and analyze order management workflows to identify inefficiencies and areas for improvement, implementing best practices and industry standards to streamline order processing and reduce errors.
Requirements
- Minimum 3-5 years of experience in product ownership, preferably with a focus on order management solutions.
- Experience with order management systems such as Esker, Commerce Cloud, or similar platforms.
- Fluent English, Spanish/Italian would be a plus.
- SAP experience and knowledge of SAP S4/Hana.
- Not required but we value experience in EDI (Electronic Data Interchange).
- Experience in the medical devices industry.
- Technical collaborations: ability to work closely with development teams and IT.
- Analytical skills (Excel/Tableau).
About Boston Scientific
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
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