Order Management Product Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Full time

About this role

Boston Scientific seeks a Product Specialist to support the profitable and sustainable growth of the company through the management of key process improvement projects within the Customer Care Experience technology and Solutions team. The role involves developing and optimizing order management solutions, leveraging Esker and Commerce Cloud Platforms, and ensuring the customer care order management process is efficient and effective.

Key responsibilities

  • Develop and communicate the product vision and strategy for order management solutions, aligning with the company's overall strategy and goals.
  • Create and prioritize the product backlog, focusing on features and improvements related to order management.
  • Facilitate communication between stakeholders and the development team, including the creation of user stories and acceptance criteria for order management functionalities.
  • Monitor product performance and user engagement metrics specific to order management solutions to identify areas for improvement.
  • Ensure the backlog is visible, transparent, and clear to all stakeholders.

Additional responsibilities

  • Develop and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System, and the appropriate regulations for the area they support.
  • Challenges non-standard processes when necessary.
  • Regularly review and analyze order management workflows to identify inefficiencies and areas for improvement, implementing best practices and industry standards to streamline order processing and reduce errors.

Requirements

  • Product management: Strong understanding of product management principles and best practices.
  • Order Management Systems (OMS): Proficiency with order management platforms such as Esker, Commerce Cloud, or similar solutions.
  • Communication: Excellent written and verbal communication skills, including the ability to clearly convey technical information to non-technical stakeholders.
  • Collaboration: Ability to work effectively with cross-functional teams, including sales, marketing, operations, and IT.
  • Project management: Experience in project management, including planning, execution, and stakeholder management.
  • Agile methodologies: Familiarity with Agile/Scum methodologies and tools such as Jira and Confluence.

Experience

  • Product ownership: Minimum 3-5 years, preferably with a focus on order management solutions.
  • Order Management solutions: Experience with order management systems such as Esker, Commerce Cloud, or similar platforms.
  • SAP experience and Knowledge of SAP S4/Hana

Boston Scientific

Innovative Medical Solutions

Boston Scientific is a global leader in medical science, committed to solving the challenges that matter most – united by a deep caring for human life. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.



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