Service Transition Architect

4 weeks ago

Chippenham, Wiltshire, United Kingdom airbus Full time
Job Overview:

Secure Communications, a leading provider of military satellite communication services, is seeking a highly skilled Service Transition Architect to join our team. As a key member of our Operations Solutions Team, you will be responsible for ensuring that our solutions are aligned to customer and business operational requirements.

This role requires a strong understanding of UK MOD and Governmental service requirements, as well as experience in delivering communications system projects and services. You will work closely with our customer community to build trust and deliver solutions that meet their needs.

Key Responsibilities:
  • Be the benefits realisation, operational readiness and service transition expert within bid and project delivery teams
  • Provide a change focussed, customer and business interface for the operational solution during the sales campaign and implementation of the solution once on contract
  • Produce the associated Work Package Descriptions and customer artefacts required of the bid solution
  • Clearly articulate the solution against the customer requirements, particularly with respect to Risk, Assumptions, Issues, Dependencies and Opportunities (RAIDO)
  • Produce specialisation related statements of work for sub-contractors that form part of the solution and review sub-contractors' proposals
  • Manage the Change Control Board for the solution during the bid phase handing over to the Project Manager during implementation
About You:
  • Demonstrable expertise in UK MOD and Governmental service requirements for the supply chain, delivering communications system projects and services
  • You will be able to assimilate customer CONOPS and URDs to ensure compliance from the solution, and to ensure that benefits of the solution are realised by the customer
  • You will be able to identify and articulate organisational change RAIDO matters in the solution
  • Understanding of Military Satellite Communication systems and operations
What We Offer:

As a member of our team, you will have access to a range of benefits, including competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more. We also offer flexible working arrangements, including 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.

We are committed to supporting our staff in their personal and professional development, with a personalised development plan, unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities. We also offer wellbeing benefits, including 24/7 online GP and mental health support, Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.

We are an equal opportunities employer and welcome applications from diverse candidates. If you need any adjustments for the selection process, please let us know and we will do our best to accommodate your request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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