Head of Facilities Management
3 days ago
Job Summary:
We are seeking an experienced and skilled Head of FM to join our team at Mitie Care & Custody. As a key member of our operations team, you will be responsible for delivering and managing all FM service delivery across the Prison estate.
Key Responsibilities:
- Manage and oversee the operational delivery of all Property and Facilities Management Services, ensuring compliance with contractual obligations, standards, legislation, and company policies.
- Develop and maintain effective communication and good working relationships with all stakeholders, resolving issues where risks reside with G4S.
- Identify account development and improvement opportunities while minimizing financial risks to the contract.
- Manage HR issues, including recruitment, employee relations, staff development, and absence management, with support from HR representatives.
- Develop and manage the budget/forecast for your area, ensuring financial targets are met while maintaining company assets throughout the contract's life.
Requirements:
- Background in managing complex FM contracts in a Prisons environment is preferable (schools, uni, hospitals, education/healthcare also considered).
- Experience managing teams along with HR issues including recruitment, employee relations, staff development, and absence management.
- Seeking an individual experienced in building services maintenance, via apprenticeship or equivalent training.
- Experience in Hard and Soft FM.
- Ideal candidate should hold or be willing to attain an appropriate FM/Engineering qualification.
- Must possess a Health & Safety qualification, such as IOSH or NEBOSH.
- Membership in a relevant industry body (e.g., IWFM, CMI, or Tech/CMIOSH) is required.
- Working knowledge of SFG20/Health & Safety legislation and its application in FM Services is essential.
- Experience in both in-house and outsourced estates management service delivery, ensuring compliance.
- Ability to understand the company's vision and strategic direction.
- Effective communication skills at all levels, both verbally and in writing, including note-taking.
- Excellent interpersonal skills, self-motivation, and flexibility within contracted hours are crucial.
- Must be computer literate and a strong team player with a 'can do' attitude.
- Possess an intuitive and proactive nature.
- High moral standards and absolute integrity are required.
About Us:
Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.
Our Purpose:
Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People:
A place to work where you can thrive and be your best every day.
Our Promise to Our Customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.
Our Culture:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
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