Agile Product Analyst

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

About the Role

We are seeking a highly skilled Product Analyst to join our Terminal Platform team at PayPoint Group. As a Product Analyst, you will play a key role in shaping and influencing our instore offerings by analyzing application data and analytics, as well as insights from Retailer feedback.

Key Responsibilities

  • Analyze application data and analytics to understand the performance of our products
  • Work collaboratively with the Application Support and Engineering functions to establish opportunities for product improvement
  • Support the Product Owner to understand problems, issues, and trends that will be fed into either product knowledgebase articles for Application Support or user stories for our engineering teams
  • Chair service reviews with both internal and external stakeholders and present MI reports and KPIs on product performance

Requirements

  • 3+ years' experience in a Technical Analyst or Product Analyst role
  • Experience querying data through a ticketing system, such as Jira or ServiceNow
  • Experience analyzing and querying application data, through SQL, application logs, or Azure Log Analytics
  • Strong communication skills, both written and verbal, with the ability to communicate effectively with all levels of the organization
  • A collaborator, critical thinker, and problem solver
  • Self-sufficient
  • Understanding of Retailer systems
  • Experience working within an agile team environment

Desirable Skills

  • Experience with transaction processing systems around point of sale systems
  • Interest in software development and programming languages
  • Experience of Jira and ServiceNow
  • Experience of Splunk
  • Experience with Azure DevOps
  • Experience with Android
  • IIS Server Knowledge

What We Offer

  • Remote-based working and onsite working in our head office in Welwyn Garden City
  • Holiday purchase scheme, with 25 days holiday plus bank holidays
  • On-site gym (free) and nationwide corporate rate gym membership
  • Online benefits portal offering discounts on shopping and holidays
  • Contributory company pension scheme
  • Progression and Development
  • Private medical insurance and life assurance
  • Additional benefits available at a discounted rate

PayPoint Group is an Equal Opportunities Employer

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