Salesforce Cloud Consultant Specialist

3 days ago


London, Greater London, United Kingdom Artemis Recruits Full time

**Job Title:** Salesforce Functional Service Cloud Consultant

**About Artemis Recruits:

We are a leading recruitment company connecting exceptional talent with innovative companies. Our clients drive business success through advanced solutions.

**Salary Range:** $1500 to $3000 per year (dependent on experience)

Job Description
  • Act as a subject matter expert in Salesforce Service Cloud, providing insights and advice on best practices to enhance customer service and support processes.
  • Collaborate closely with business stakeholders to understand their service and support requirements, translating these needs into functional Salesforce solutions within the Service Cloud environment.
  • Configure and customize Service Cloud to align with business needs, managing custom objects, fields, record types, page layouts, workflows, validation rules, and reports.
  • Develop and conduct training sessions for end-users of Service Cloud, offering continuous support and guidance to ensure efficient and effective use of the platform.
  • Design solutions that utilize Service Cloud functionality to improve customer service operations and agent productivity.
Requirements
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Extensive experience with Salesforce Service Cloud, including configuration and customization.
  • In-depth understanding of customer service processes and CRM best practices.
  • Ability to translate business requirements into practical Salesforce solutions.
  • Salesforce Service Cloud Consultant certification is highly desirable.


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