Director of Supporter Experience

3 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom One Stop Centre for Advice and Resources Full time
Job Overview

This role is part of the Operations Department and reports directly to the Operations Director. The primary focus is on delivering exceptional service to supporters through effective administration and telephone support.

The successful candidate will have strong leadership skills, a proven track record in business development, and experience working with CRM systems. A degree-level education or equivalent experience is required.

We expect you to be able to manage a diverse workload, meet tight deadlines, and guide a team through change. Familiarity with fundraising regulations is desirable but not essential.

The salary for this position is £40,000 per annum, plus staff benefits including life assurance, healthcare cash plan, and matched pension contributions up to 6%.



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