Bilingual Customer Success Manager

3 weeks ago

London, Greater London, United Kingdom Salesforce Full time
About Salesforce

We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

Job Category: Customer Success

About the Role:

The Customer Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, you will specialize in one or more lines of business, a specific cloud, or industry to speak the customer language and ensure customer value realization.

Key Responsibilities:

  • Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.
  • Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
  • Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborators.
  • Work with the account team and Salesforce Execs to optimally network within accounts from the executive level down, to help customers work towards their goals.
  • Recommend additional Salesforce services and advisory experts needed to drive success.

Requirements:

  • Solid understanding of Salesforce product and platform features, capabilities, and best use.
  • Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers.

What We Offer:

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

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