Technical Services Director
3 weeks ago
Job Summary
We are seeking a highly experienced Technical Services Manager to lead our technical teams within the Service Operations department and ensure customers receive excellent levels of service.
Key Responsibilities
- Manage multiple technical teams, including facilitating tactical activities and longer-term strategic planning
- Agree, update, monitor, and achieve KPIs and SLAs that span multiple teams, customers, and tech stacks
- Take full leadership for key customers for all technical and operational issues and improvements
- Work closely with stakeholder teams to ensure a joined-up approach
- Represent operational interests with multiple stakeholders, including significant global customers
- Manage capacity across teams and infrastructure to ensure Flooid can continue to grow and deliver services to an increasing number of customers
- Ensure the technical teams have the right mix of skills for both current and future scenarios
Requirements
- Deep technical expertise and experience in a similar role
- Extensive management and leadership experience
- Deep experience in at least 3 of the following: Google Cloud Platform, Cloud architecture, Kubernetes, Networking, Designing and operating SaaS in the cloud, Other cloud platforms, ITIL, Linux OS, Windows OS
- Proven ability to work alongside and build strong working relationships with large blue-chip companies
- Ability to understand and distil complex information into high-level views and reports for a variety of audiences with excellent customer-facing communication skills
- Commercial mindset to be able to understand the cost implications and potential optimisations of our teams, technologies, and management of cloud environments
- Excellent stakeholder management and ability to work with a variety of people and teams at different levels
- Dynamic and proactive approach to resolving issues
- Working understanding of ITIL and experience of designing and improving processes that span multiple teams and departments
Benefits
- Flexible working – We offer a range of flexi-working options, including hybrid working, to help you manage your personal responsibilities
- Holidays – We provide 25 days paid holiday per annum and the option to purchase up to five days of annual leave
- A flexible pension – We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partner
- Company sick pay – We offer peace of mind when you are ill with an enhanced Company Sick Pay policy
- Family benefits – We offer a range of support and benefits, including enhanced maternity, adoption, and paternity pay, and enhanced paternity leave and shared parental leave
- Financial, physical, and wellbeing support – We provide our team with a health cash plan and a life assurance scheme
- Access to a discount platform – Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
- Professional subscriptions – We offer reimbursement for professional subscriptions to a relevant institution if it's required to perform your job role
- Charity giving – Support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to pay
- Electric Dreams salary sacrifice scheme in partnership with Octopus EV – An easy to manage and affordable way of leasing a zero-emission electric vehicle
- Cycle to work scheme – Make the most of this tax-efficient scheme to improve your commute to work
- Rewarding long service – We provide gifts to our employees who achieve milestone years of service working as part of our team
Flooid Ltd. is an Equal Opportunities employer. We are dedicated to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging.
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