Commercial Sector Operations Manager

7 days ago


Reading, Reading, United Kingdom c ltd Full time
About C.Neo Ltd

C.Neo Ltd is working with a well-established Small Medium Enterprise in the Commercial Office Fit Out sector to recruit an experienced Total Facilities Manager within the Facilities Management department.

Job Summary

The Regional TFM Manager will work alongside the Head of FM, mobilizing and helping to manage current client relationships based in the Reading area with travel across the M4 corridor and London.

Main Responsibilities
  • Assist the Head of FM with mobilizing new contract wins.
  • Understand customer needs and develop plans to address them.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Resolve customer complaints quickly and effectively.
  • Forward upselling and cross-selling opportunities to the sales team.
  • Promote high-quality sales, supply and customer service processes.
  • Aim to preserve customers and renew contracts.
  • Approach potential customers to establish relationships.
  • Gain solid knowledge of competitors.
  • Provide quotes for extra works on existing clients and for new lower value clients contracts (larger bids carried out by external provider).
  • Upload all information on CRM and CAFM system for new and existing clients.
  • Site visits and support mobilization with asset verification visits and work with the Admin team on any outstanding issues and responses to our clients.
Requirements
  • Experience in facilities management or a related field.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of customer service principles and practices.
What We Offer

We offer a competitive salary range of £40,000 - £60,000 per annum, depending on experience.



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