Housing Support Specialist
22 hours ago
Location: Staines (covering Westminster)
Contract: Temporary 12 weeks, potential for permanent
Hours: 35
Job Summary:
We are seeking a skilled Accommodation and Housing Officer to join our team at Service Care Solutions Ltd. As a key member of our team, you will be responsible for delivering vital housing support services to rough sleepers and older residents in retirement living.
Key Responsibilities:
- Provide support and advice to rough sleepers and residents within retirement living schemes, assisting with housing needs and tenancy sustainment.
- Conduct regular patch visits across the Westminster area, working face-to-face with tenants and rough sleepers to assess their needs and provide tailored housing solutions.
- Effectively manage and resolve Anti-Social Behaviour (ASB) cases, ensuring swift and appropriate action is taken to protect the safety and well-being of all residents.
- Work closely with local authorities, outreach teams, and other housing providers to facilitate access to appropriate services and support for individuals transitioning into stable housing or dealing with complex needs.
- Carry out needs assessments and risk evaluations, creating personalised support plans to help individuals achieve greater independence and security.
- Work within legal and regulatory frameworks, ensuring that all policies and procedures are adhered to.
- Maintain accurate records and report on key performance indicators, contributing to team performance goals.
Requirements:
- Proven experience in a Housing Officer or similar role within a social housing or support environment.
- In-depth knowledge of Anti-Social Behaviour (ASB) legislation and management processes.
- Experience working with rough sleepers and vulnerable adults, particularly in complex situations, providing compassionate and consistent support.
- Excellent organisational and communication skills, with the ability to manage a varied caseload and adapt to changing priorities.
- A full UK driving licence and access to your own vehicle is required, as regular travel across your patch in Westminster will be a core part of the role.
- A genuine commitment to making a positive impact in the lives of vulnerable individuals and contributing to the overall improvement of the community.
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