Conference and Events Specialist

1 month ago

London, Greater London, United Kingdom Sports & Arts Summer Camps Full time
Event and Conference Technician Job Description

We are seeking an experienced Event and Conference Technician to join our team in London. As a key member of our team, you will be responsible for providing technical onsite support in event spaces, conference rooms, and meeting rooms.

Key Responsibilities:

  • Setup and operation of integrated events spaces, including high-profile auditorium-based results presentations and town halls
  • Proficient in audio, video, and lighting equipment, both digital and analogue
  • Video conference and audio conference setup and support with software and hardware platforms, including Zoom, Cisco, and Polycom systems
  • Manage all aspects of video calls, from initial booking to monitoring and completion, including scheduling and full systems operational testing
  • Prepare equipment for future events and meetings as required
  • Work alongside the Breakfix team to locate faults and provide resolutions, including fixing, replacing, or upgrading hardware
  • First- and second-line repairs and ongoing preventative maintenance, including daily checks on all equipment in the building
  • Audio visual support to other areas of the business, including setting up PA systems and assisting with presentations in meeting rooms
  • Ability to work in a team and as a sole technician responsible for a client site, with the main client interface
  • Excellent customer service skills, with the ability to work calmly under pressure and resolve issues quickly and professionally
  • Presentable and able to liaise with senior executives in a calm and professional manner, both face-to-face and via telephone or Zoom
  • Required to work onsite shifts to meet requirements, with a flexible approach to ensure out-of-hours events are covered
  • Liaison with the help desk and operations team to arrange backup support when required
  • Administration necessary to support the role, including using Microsoft Office applications, Zoom back-end bespoke ticketing systems, and room booking software
  • Attend other sites as required, including outside of London
  • Support the Livestreaming team as required
  • Proactively train and support end-users as required
  • Locate faults and provide first-fix resolutions, including fixing or loaning equipment where appropriate
  • Prepare equipment for events and meetings as required
  • Be fully competent with all installed and portable technologies
  • Provide support on an individual basis to users at all levels of seniority
  • Assist with high-level audio/visual quality of presentations, including optimization of content aspect ratios, resolutions, and file formats
  • Attend and remain on station for important events as required
  • Work any rotational shift basis as required
  • Administration necessary to support the role, including email correspondence using professional language and decorum

We are an equal opportunity employer committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.

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