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Operational Support Specialist
2 months ago
About the Role
The Operational Support Specialist will play a crucial role in delivering process training to frontline Branch staff, while supporting the Branch Network in achieving targets in compliance and shrinkage, and resolving key operational issues.
Main Responsibilities:
- Develop and deliver training programs on operational processes to new starters and existing staff, as needed, to ensure compliance and efficiency.
- Maintain operational training plans for branches covered, ensuring that all staff are equipped with the necessary skills and knowledge.
- Provide basic training and support on cash banking processes, ensuring that all staff are proficient in handling cash transactions.
- Conduct operational audits to identify areas for improvement and implement corrective actions.
- Support the completion of PARC scoring by providing data and insights, enabling the Branch Network to make informed decisions.
- Drive branches to achieve process completion targets, ensuring a smooth month-end process.
- Support the Branch Stocktake Management program, ensuring accurate and efficient stock management practices.
- Develop key team members to follow defined RTS processes, reduce potential write-offs, and adhere to warranty processes.
- Provide support to branches in crisis, such as stocktake progress problems or volume buildup, ensuring timely resolution.
- Support Operations Managers and Audit in stock variance or stocktaking investigations, providing expert guidance and analysis.
- Provide front-line support on small branch projects, such as racking or range location changes, and local branch projects, as needed.
- May be required to be the subject matter expert on a particular topic, providing guidance and delivering structured, documented training.
Working Hours: 0.5 hours per week, Monday to Friday
About You:
To succeed in this role, you will need:
- Operational experience, ideally gained in a multi-site organization.
- Good organizational skills, with the ability to prioritize tasks and manage multiple projects.
- Enthusiasm and the ability to motivate others, leading by example.
- Excellent communication skills, at all levels.
- Able to work well under own initiative, with minimal supervision.
- IT literacy and proficiency in Excel.
- A clean, valid driving license, with flexibility to travel (overnight stays may be required).
What We Offer:
- Up to [X] days annual leave, including bank holidays.
- Online employee discount scheme, offering discounts to local cinemas, theme park attractions, major retailers, and more.
- Healthcare cash plan.
- Company pension.
- Group life assurance.
- Internal development programs.
- Career progression opportunities.
About Us:
GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and specialist training. With over [X] branches nationwide and a turnover exceeding £[X] million, we have traded as one brand since November 1. Our branch network is bolstered by centralized support and expertise from specialist departments in key areas, such as procurement and supply chain, marketing, and national accounts. We benefit from integrated IT systems, including our industry-leading catalogue system, Allicat, and access to the Group's national garage program, Servicesure.
