IT Support Specialist

4 days ago


Northampton, Northamptonshire, United Kingdom Bright Horizons UK Full time
Job Title: IT Support Specialist

Bright Horizons UK is seeking an experienced IT Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our customers, ensuring a swift and efficient resolution to their issues.

Key Responsibilities:

  • Provide technical support via phone, email, and on-site visits
  • Escalate complex issues to senior technicians as needed
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills
  • Stay up-to-date with the latest IT trends and technologies

Requirements:

  • Excellent communication and problem-solving skills
  • Experience with IT service management tools and processes
  • Strong knowledge of Microsoft desktop products and Windows operating systems
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Bright Horizons UK:

Bright Horizons UK is a leading provider of childcare and education services. We are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways.



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