Customer Support Specialist

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time
{"title": "Customer Support Representative", "description": "Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Safer Hand Solutions Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and assess requirements to generate quotations and process orders efficiently.
  • Prepare and issue estimates, terms and conditions, and order acknowledgments to customers.
  • Follow up on outstanding quotes and maintain/develop ongoing customer relationships.
  • Liaise with the field service team to process, coordinate, and arrange field support requests.
  • Identify and pursue opportunities to increase business further by promoting additional services available from our wider business.
  • Assist the Sales Manager in acquiring new customers and generating sales.
  • Prepare and submit invoices to customers.
  • Prepare shipping documentation as required.
  • Handle internal and external telephone queries and collaborate with other departments and group companies as needed.
  • Address customer complaints promptly, ensuring a satisfactory resolution.
  • Ensure all filing is current and includes the correct documentation.
Requirements
  • At least a year's experience within a similar customer service or sales administration-type position.
  • A keen attention to detail and ability to ensure accuracy to the best of your ability.
  • Good level of numeracy and excellent written and verbal communication/telephony skills.
  • Effective questioning skills and ability to prioritize efficiently and effectively manage a busy workload.
  • Previous experience within a technical/industrial/manufacturing/engineering industry would be highly beneficial.
  • A proactive attitude to learning and willingness to help other departments or assist in additional areas on an ad hoc basis.
About Us

We are a small team in a small office setting within the same building as the workshop. The environment is informal but still professional. We offer one-to-one ongoing training and annual pay reviews. If you have the relevant experience and would like to learn more, please contact us to discuss further opportunities.

", "lang_code": "en-US"}

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