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Customer Support Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time
Customer Support Representative

We are seeking an experienced Customer Support Representative to join our dedicated team and department based in Newcastle-under-Lyme. As a key player within our industry-leading, wider global group, we provide comprehensive support services within the manufacturing/industrial industry.

Key Responsibilities:
  • Handle customer inquiries and assess requirements to generate quotations.
  • Prepare and issue estimates, terms and conditions, and complete essential documentation.
  • Follow up on outstanding quotes and maintain/develop ongoing customer relationships.
  • Liaise with the field service team to process, coordinate, and arrange field support requests.
  • Identify and pursue opportunities to increase business further.
  • Assist the Sales Manager in acquiring new customers and generating sales.
  • Prepare and submit invoices to customers.
  • Handle internal and external telephone queries and collaborate with other departments and group companies as needed.
  • Address customer complaints promptly, ensuring a satisfactory resolution.
Requirements:
  • At least a year's experience within a similar customer service or sales administration-type position.
  • Demonstrate a keen attention to detail and to ensure accuracy to the best of your ability.
  • Have a good level of numeracy and excellent written and verbal communication/telephony skills.
  • Be able to prioritise efficiently and effectively manage a busy workload.
  • Have previous experience within a technical/industrial/manufacturing/engineering industry.
  • Have a proactive attitude to learning.
About Us:

We are a small team in a small office setting within the same building as the workshop. The environment is informal but still professional. We offer one-to-one ongoing training and annual pay reviews. If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions, and ask for Hannah Kirk.