Customer Support Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

Job Title: Client Service Rep: Financial Operations

Company: Safer Hand Solutions Ltd

Job Type: Full-time

Location: Newcastle-under-Lyme

Salary: £23,500

Job Description:

Customer Support Representative

We are seeking an experienced Customer Support Representative to join our dedicated team and department based in Newcastle-under-Lyme. Our company, Safer Hand Solutions Ltd, is a key player within our industry-leading, wider global group.

We provide comprehensive support services within the manufacturing/industrial industry. Our ideal candidate will have a strong background in customer support and be able to provide exceptional service to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • 2+ years of experience in customer support or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other software applications.
  • High school diploma or equivalent required; degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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