Customer Support Specialist
3 weeks ago
Job Title: Client Service Rep: Financial Operations
Company: Safer Hand Solutions Ltd
Job Type: Full-time
Location: Newcastle-under-Lyme
Salary: £23,500
Job Description:
Customer Support Representative
We are seeking an experienced Customer Support Representative to join our dedicated team and department based in Newcastle-under-Lyme. Our company, Safer Hand Solutions Ltd, is a key player within our industry-leading, wider global group.
We provide comprehensive support services within the manufacturing/industrial industry. Our ideal candidate will have a strong background in customer support and be able to provide exceptional service to our clients.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
- Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
- 2+ years of experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office and other software applications.
- High school diploma or equivalent required; degree preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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