Conference and Events Sales Professional
4 weeks ago
As a key member of our team, you will play a crucial part in converting inquiries into bookings, ensuring the accuracy of business records, and driving financial performance through strategic pricing and selling.
Key Responsibilities:
- Maximize Enquiry Conversion: Utilize excellent call handling techniques, thorough product knowledge, and superior customer service to turn inquiries into bookings.
- Strategic Pricing: Implement pricing and selling strategies across market segments to achieve financial targets and outperform competitors.
- Competitive Analysis: Keep competitor information up to date and conduct hotel visits as needed to stay ahead in the market.
- Customer Engagement: Conduct appointments and showrounds to showcase the hotel's offerings.
- Superior Service Delivery: Consistently deliver outstanding customer service through the Customer Service Programme, Venue Verdict, and BDRC.
- Team Environment: Foster a positive team environment that promotes high morale and commitment.
Qualifications and Skills:
- Strong communication and customer service skills.
- Detail-oriented with the ability to follow processes and procedures accurately.
- Knowledge of revenue management and pricing strategies.
- Ability to analyze market data and competitor information.
- Experience in hotel or hospitality industry preferred.
- Commitment to delivering superior customer service and fostering a positive team environment.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
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