Emergency Response Coordinator

1 month ago


Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

Job Summary

999 Call Taker

We are seeking a skilled and compassionate 999 Call Taker to join our team at the Isle of Wight NHS Trust. As a 999 Call Taker, you will be the first point of contact for patients and healthcare professionals in emergency situations, providing efficient and effective management of calls to ensure the best possible outcomes.

Main Responsibilities

  • Provide efficient management of calls from patients and healthcare professionals with emergency, urgent, and non-urgent healthcare needs.
  • Triage patients using the Clinical Decision Support system to direct them to the most appropriate service.
  • Work as an integral part of the Integrated Urgent Care Team, actively contributing to service improvements where appropriate.
  • Interact with individuals using telecommunications, answering calls in an efficient and courteous manner using organisational standards and protocols.
  • Accurately record, check, or amend details on the call logging computer system.
  • Communicate effectively in a healthcare environment with colleagues and callers to the IUC/NHS 111 and 999 services.

About Us

The Isle of Wight NHS Trust serves a population of approximately 150,000 residents, offering a unique and personalised approach to healthcare. As a member of our team, you will have access to a range of benefits, including an onsite day nursery, cycle-to-work scheme, and discounts at local businesses and gyms.

Person Specification

  • GCSE grade C or equivalent in a minimum of 3 subjects, including English.
  • Significant experience of working with the general public.
  • Excellent keyboard and computer skills, with a good knowledge of Microsoft Office applications.

Desirable Skills and Experience

  • Previous experience of working in a contact centre.
  • Previous experience of working in a team, liaising with multiple stakeholders.
  • Previous competency-based training in a relevant field.


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