Complaints Resolution Specialist
1 month ago
About the Role
The NHS Birmingham and Solihull Integrated Care Board is seeking a skilled Complaints Officer to join our team. As a key member of the Primary Care Complaints Team, you will play a vital role in ensuring the effective operational delivery of the Complaints Service.
Key Responsibilities
- Provide advice and support on complaints handling to staff across the organisation.
- Support training and induction of new staff in the complaints team.
- Supervise administrative staff on their day-to-day activities.
- Participate in the recruitment processes of administrative staff.
- Extract pre-arranged case management and performance reports from CRM to ensure effective day-to-day management of workflow.
- Maintain CRM in a contemporaneous and full manner.
- Maintain administrative and information resources.
- Contribute to effective information management within the team.
About Us
The Primary Care Complaints Team manages a caseload of formal complaints predominantly about primary care health services. We work with both the complainant and the service provider to try to resolve all complaints satisfactorily.
Requirements
- Experience of managing complaints in a healthcare environment.
- Familiarity with the NHS complaints regulations.
- Excellent time management skills with the ability to re-prioritise.
What We Offer
We offer a supportive and dynamic work environment, with opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering high-quality service to patients and stakeholders, we encourage you to apply for this exciting opportunity.
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