Complaints Resolution Specialist

1 month ago


Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

About the Role

The NHS Birmingham and Solihull Integrated Care Board is seeking a skilled Complaints Officer to join our team. As a key member of the Primary Care Complaints Team, you will play a vital role in ensuring the effective operational delivery of the Complaints Service.

Key Responsibilities

  • Provide advice and support on complaints handling to staff across the organisation.
  • Support training and induction of new staff in the complaints team.
  • Supervise administrative staff on their day-to-day activities.
  • Participate in the recruitment processes of administrative staff.
  • Extract pre-arranged case management and performance reports from CRM to ensure effective day-to-day management of workflow.
  • Maintain CRM in a contemporaneous and full manner.
  • Maintain administrative and information resources.
  • Contribute to effective information management within the team.

About Us

The Primary Care Complaints Team manages a caseload of formal complaints predominantly about primary care health services. We work with both the complainant and the service provider to try to resolve all complaints satisfactorily.

Requirements

  • Experience of managing complaints in a healthcare environment.
  • Familiarity with the NHS complaints regulations.
  • Excellent time management skills with the ability to re-prioritise.

What We Offer

We offer a supportive and dynamic work environment, with opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering high-quality service to patients and stakeholders, we encourage you to apply for this exciting opportunity.



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