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Retail Team Leader

2 months ago

Leeds, Leeds, United Kingdom Deichmann Full time

**Job Summary**

Deichmann is seeking a highly motivated and experienced Retail Team Leader to join our team in our Leeds store. As a key member of our store management team, you will play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

**Key Responsibilities**

  • Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations and maintaining high standards of customer service.
  • Open and close the store, including cashing up and completion of associated administrative duties, ensuring accuracy and attention to detail.
  • Offer excellent levels of customer service, providing a positive and welcoming experience for all customers, and maintaining a strong product knowledge.
  • Lead by example, recommending and promoting complementary products with each sale, driving sales growth and increasing customer satisfaction.
  • Assist management in leading the team to achieve store sales targets and Key Performance Indicators (KPIs), ensuring the store is consistently meeting or exceeding expectations.
  • Support team members as and when required, providing guidance and coaching to ensure they have the skills and knowledge needed to succeed in their roles.
  • Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer, maintaining a visually appealing store environment.
  • Process stock deliveries and store transfers, ensuring accurate and efficient stock management.
  • Deal with customer queries and complaints, resolving issues promptly and professionally, and maintaining a positive customer experience.

**Personal Qualities and Skills**

  • Able to take direction from management regarding additional tasks and duties, demonstrating flexibility and adaptability.
  • Previous supervisory experience, including cashing up and banking, with a strong understanding of retail operations and customer service principles.
  • Self-motivated, with a positive, can-do attitude, and a strong desire to succeed in a fast-paced retail environment.
  • Ability to supervise, motivate, coach, and work with a team, building strong relationships and fostering a positive team culture.
  • Strong interpersonal and communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Willingness to approach and serve all customers, with a focus on providing exceptional customer service and driving sales growth.
  • The drive to exceed monthly performance targets, with a strong focus on achieving sales growth and increasing customer satisfaction.
  • Methodical approach to completing daily tasks, including stock SKU management, with a focus on accuracy and attention to detail.
  • High levels of attention to detail, with a strong focus on maintaining high standards of customer service and store operations.
  • The ability to work both individually and as part of a diverse team, with a strong focus on collaboration and teamwork.
  • The commitment to work 30 hours per week, with flexibility to work any day (Monday-Sunday), and a strong desire to succeed in a fast-paced retail environment.

**Salary and Benefits**

Up to £12.64 per hour, plus non-contractual, hourly sales commission, providing a competitive salary and opportunities for sales growth and career advancement.